Most common questions

Find quick answers about our EV chargers, installation, warranties, and support everything you need to get the most from DOBRATEH solutions.

Are you a trading company or a manufacturer?

We are a leading manufacturer of EV chargers with R&D centers in Shenzhen, Hangzhou, and Xi'an. Ranked among the top 5 global OEM and ODM manufacturers of EV chargers, we have localized assembly production in China, the USA, Brazil, the EU, Australia, and African countries. Our production capacity includes 50,000 DC charging stations and 1,000,000 AC charging stations.

How long does it take to fully charge a car?

To determine how long it takes to charge a car, you need to know the car's on-board charger (OBC) power, battery capacity, and the charger's power. The time to fully charge is calculated as: battery capacity (kWh) divided by the lower of the OBC or charger power (kW). For example, with a 40 kWh battery, a 7 kW OBC, and a 22 kW charger, the calculation is 40 ÷ 7 = 5.7 hours. If the OBC is 22 kW, then 40 ÷ 22 = 1.8 hours. Charging speed also depends on battery temperature and initial charge level.

Does the company offer custom products?

DOBRATEH & AMPPAL supports OEM and ODM. We cooperate with companies all over the world.

Do DOBRATEH / AMPPAL products comply with international standards?

The products possess independent intellectual property rights and computer software copyrights. They have obtained KETOP certification, a Telecommunication Technology Labs test report, and well-known certifications both domestically and internationally, including CCC, CE, TUV, DIN, GB, EMC and CB.

How are charging station repairs managed? What are the repair timelines?

AMPPAL representatives are equipped with spare parts and can quickly respond to potential equipment failures. Typically, the replacement of a faulty part is completed within 24 hours.

What OCPP protocol version do you support?

Supports OCPP 1.6J and OCPP 2.0.1.

Dynamic load balancing function  (DLB)?

The AMPPAL & DOBRATEH AF series AC EV Charger features Dynamic Load Balancing (DLB). When the EV charger operates alongside other household appliances, the DLB box maintains a dynamic balance of the total household current, ensuring electrical safety and preventing overload.

Pen fault detection?

The system monitors the electrical setup and, in the event of a fault, automatically disconnects all poles, including the earth conductor.

For EV chargers equipped with PEN protection, the internal design includes a contactor that disconnects the ground if the PEN line is interrupted. This causes contactors KM1 and KM2 to immediately and automatically disconnect, resulting in only a minimal leakage current (less than 1mA) between CP, PE, and the L line. This current is below the threshold perceptible by the human body, allowing safe disengagement without any safety risks.

Do you provide free samples?

Samples are not free and require a fee. However, a charging station can be provided for testing, with the cost to be paid afterward.

What is the warranty period for your products?

The standard warranty period is 2 years. It can be extended according to customer requirements

What is the minimum order quantity?

1 Piece for sample order,  5PCS for bulk order.

Do you test all your chargers before shipping?

All major components are tested prior to assembly, and each charger undergoes comprehensive testing before shipping.

Still got questions?

Please feel free to contact us if you don’t find an answer to your question here.

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